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服务合同

Ion beam specimen preparation products

Protect your investment and your budget with a service contract to reduce the risk of unexpected repair costs and instrument downtime. Fischione Instruments offers service contract options for the:

  • Model 1040 NanoMill® TEM specimen preparation system
  • 型号1051 Tem Mill
  • Model 1061 SEM Mill
  • Model 1062 TrionMill
  • 型号1080Picomill®TEM样本制备系统
Benefit Models 1040/1080
首映1		 Models 1040/1080
Preferred1		 Models 1051/
1061/1062
首映1,3		 Models 1051/
1061/1062
Preferred2,3
优先服务响应 ✔ ✔ ✔ ✔
预防性的维护 ✔ ✔ ✔ ✔
Training ✔ ✔
Unlimited telephone and email support ✔ ✔ ✔ ✔
Unscheduled maintenance ✔ ✔ ✔
Replacement parts ✔ ✔ ✔ ✔
额外的劳动力 ✔ ✔ ✔ ✔
Instrument/ software support ✔ ✔
Discounts ✔ ✔

Benefit descriptions

优先服务响应。电话和电子邮件支持设备故障排除和优先现场和工厂维修服务。

预防性的维护。每12个月服务合同期预定一次。预防性维护可以与未安排/紧急服务相结合。包括零件4and labor.

Training.在预定预防性维护期间，两小时的维护和操作培训最多四个用户。5

Unlimited telephone and email support.188bet体育国际Fischione.服务will provide telephone and email support Monday through Friday, 8 a.m. to 5 p.m. EST.

Unscheduled maintenance.客户可以联系Fischione服务，以获得需188bet体育国际要立即维修的设备故障。188bet体育国际Fischione服务将在四个营业时间内通过电话或电子邮件进行努力进行响应。如果电话或电子邮件咨询未能解决问题，则Fischione服务将提供额外的援助。188bet体育国际部分4and labor are included.

Replacement parts.For all service contract options, Fischione Service will strive to ship replacement parts within 24 hours after confirming the need (subject to parts availability). These replacement parts are parts that are identified outside of preventive maintenance services; parts required as part of preventive maintenance services are included in the service contract.

额外的劳动力.Factory or on-site labor occurring outside of defined preventive maintenance services, which includes the Fischione Service representative’s travel expenses if an on-site visit is necessary.

Instrument/software support:

  • Software updates，如果可用，在服务合同期间。
  • 借用设备if needed and available (Models 1051 and 1061 only).
  • Advanced exchange(receive replacement unit, and then return defective unit) if needed and available (Models 1051 and 1061 only).

折扣。A 10% discount on Fischione Service labor and purchased parts outside of the scope of the service contract.6

服务合同福利

With a service contract Without a service contract
Maintenance costs 已知，可预测 Unknown, unpredictable
Instrument repair process Call Fischione Service to schedule a repair
  • Request repair estimate
  • Prepare purchase order request
  • Get purchase order approval
  • 安排修复
Instrument uptime Increases due to scheduled preventive maintenance and priority service status 由于缺乏预定的维护和非化服务状态，降低风险
Peace of mind 是的 不

188bet体育国际Fischione仪器提供

  • 技术专长。188bet体育国际Fischione.Instruments has been designing, manufacturing, and servicing sample preparation instrumentation for the electron microscopy community for nearly 50 years.
  • Trained field service engineers.Our team has experience in our production operations, as well as service roles, and is well-equipped to troubleshoot any product challenges.
  • Factory-certified parts.除了真空泵ps, all instrument parts are Fischione Instruments factory certified.
  • State-of-the-art facilities.188bet体育国际Fischione.Instruments operates from its 24,000 square foot facility east of Pittsburgh, Pennsylvania. Fischione uses state-of-the-art technology in its applications, engineering, manufacturing, and customer relationship management activities.

Request a quote

联系Fischione 188bet体育国际Service Manager：

电子邮件：service@188bet体育国际fischione.com.
Tel: +1 724.325.5444

Download Service Contracts data sheet

笔记

1现场服务。
2Factory service.
3Ion source cleaning, maintenance, or replacement are not included; follow the ion source cleaning and maintenance instructions described in the Model 1051 and Model 1061 service manuals.
4Model 1040 and Model 1080 parts excluded: turbo pump with controller and diaphragm pump. Model 1051, Model 1061, and Model 1062 parts excluded: turbo pump with controller and diaphragm pump.
5Does not include applications training.
6折扣适用于与服务合同中规定的序列号提供服务仪器的零件和劳动，而不是在服务合同中未指定的其他零件，劳动力或耗材中未指定的其他Fischione仪器。188bet体育国际

NanoMill and PicoMill are registered trademarks of E.A. Fischione Instruments, Inc.