On-site service report card

Fischione Instruments’ goal is to deliver exceptional customer service. Help us measure our progress by evaluating your experience with Fischione on-site service.

Your contact information
Service information
This information can be found on the final acceptance report (if available) that you received from the Fischione representative.
Your evaluation
Your response to:
Very dissatisfied Dissatisfied Satisfied Very satisfied Not applicable
The timeliness of Fischione’s response to my troubleshooting request.
The effectiveness of the troubleshooting interaction.
The quality of the phone and email troubleshooting support.
Very dissatisfied Dissatisfied Satisfied Very satisfied Not applicable
The accuracy of the service quotation.
The timeliness of the service quotation.
The quotation and purchase order process.
The quoted on-site repair price.
Very dissatisfied Dissatisfied Satisfied Very satisfied Not applicable
The stated purpose of the on-site visit. (Did you and the Fischione Service representative have shared expectations?)
The on-site representative's adherence to the repair schedule.
The on-site representative's communications during the on-site repair.
现场代表主动解决电磁辐射rgent issues in a timely manner.
现场进行post-repai代表r briefing that addressed instrument acceptance, final invoicing, and any other pertinent issues.
The resolution of the instrument issue(s).
Very dissatisfied Dissatisfied Satisfied Very satisfied Not applicable
Product quality.
Service quality.
Product and service documentation quality.
Doing business with Fischione Instruments.
Very dissatisfied Dissatisfied Satisfied Very satisfied Not applicable
The on-site representative‘s response to your needs.
The on-site representative’s qualifications and skills for the task.
现场代表的态度。
The on-site representative’s compliance with health and safety requirements.

Thank you for your feedback. If you have any questions, please contactservice@fischione.com.

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